Gas smell — evacuate immediately
Do NOT touch switches. Leave now, leave door open. Call 911 from outside. Then Richmond Gas Works 804-646-4646.
Emergency contacts
Quick dial
| Matt | 804-572-1884 · primary contact | |
| Lilly | 407-968-1309 | |
| Rob (neighbor) | 804-615-6222 | |
| Mike (neighbor) | 804-909-3939 | |
| Carroll's Plumbing | 804-358-6322 | |
| James River Air | 804-358-9333 | |
| Dominion Energy | 1-866-366-4357 | |
| Richmond Gas Works | 804-646-4646 | |
| 911 | Emergency services | |
| Poison Control | 1-800-222-1222 |
Utility shutoffs
How to shut off
| Water (main) | Basement — next to breaker panel · turn valve perpendicular to pipe |
| Water softener | Basement — bypass valve V3001-04 · turn to bypass mode |
| Gas | Basement — yellow shutoff valve · turn valve perpendicular to pipe |
| Electric panel | Basement — base of stairs · flip main breaker at top |
| Solar | SolarEdge inverter · use inverter disconnect + panel breaker |
| Boiler | Basement — near unit · red emergency shutoff switch |
| Sump pump | Breaker 36 in main panel |
Scenarios
- Shut off main water — basement, next to breaker panel, turn valve perpendicular
- If near electrical, shut off relevant breakers
- Call Carroll's Plumbing — 804-358-6322
- Text Matt immediately
Power outage
- UPS in office rack keeps network running briefly
- Check breaker panel in basement for tripped breakers
- Dominion Energy — 1-866-366-4357
- Text us so we know
Internet down
- Text Matt — 804-572-1884 — he can usually fix remotely
- Modem in basement — unplug both units, wait 30 sec, plug back in
Warranties
Active coverage
| Crawlspace (JES) | Expires Sep 2040 · (877) 537-9675 |
| Roof (Retex) | 30yr from Jun 2022 · Tamko Titan |
| Gutters (First Choice) | Expires Sep 2038 |
| Windows (Marvin) | From Jun 2020 |
| Water heater | From Feb 2026 |
| Water softener | From Feb 2026 |